How Do You Deal With Polycom 550 Configuration File Error 0x4020

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If you have Polycom 550 configuration file error 0x4020 on your system, we hope this article will help you fix it. Error in configuration directory. Error (Example 0x4020) If a new error appears in the configuration file, you will definitely not be able to start regular phones. The configuration file above is named 000000000000.cfg or .cfg.

Wireshark is a free third-party network and IT sniffing tool that should be familiar to your extended/mirrored ports team. In the worst case, the hub can also be reactivated if the particular phone has an external power supply.

Once collected, this trace can be sent to your Polycom reseller or Polycom Help Desk (PPI) to verify that the cell phone can actually communicate with the network.

It could be something as simple as a cable or a network port, but you’ll have to check it yourself.

Community does not replace Polycom’s normal support process and we always encourage you to contact them as it is outside the scope of this open community.

—————-
Zag The agile Poly Employee & Community Manager is supposed to be a community structure and doesn’t really reflect my role. I’m just a community volunteer like everyone else. All messages and therefore the words are mine. They do not reflect the employer’s point of view.

— This online community is not an official support resource for Poly. Thus, responses from Poly team members, partners, and customers at the same time are the best way to share lessons learned. If you need local and/or official assistance, please create a plan ticket through the balanced support channels.
Also be sure to always read up on some of VoIP, Video, Skype for Business, PSTN, or Check RPM.

If the Polycom phone displays the exact error message 0x4020, it indicates a problem with the time server programming. Here is a step by step guide on how this process works.

Symptom

Related To

Resolution

Check Install Time Server

For this process, owners will first need their phone’s administrator security password.background. After that, you need to stay down.

Press the menu/home button.
Select Settings.
Select “Advanced”.
Enter your phone password and press Enter.
Select Administrator Settings.

Configuration

Select a network.
Scroll down to SNTP and make sure the mail address is pool.ntp.org
Press OK (if the time server supports this when configured), then press Enter.
Select Save Configuration.
Full return to exit each main screen.

SNTP can access more than just the designated permanent server. Instead of pool.ntp.org try one of the following IP addresses:

15,185,186,215

204.2.134.163

204.2.134.164

209.114.111.1

Set A Static IP Address

If manually configuring the SNTP time server did not resolve this error, setting a unique static IP address on the phone may help. Sometimes you can set a static IP address on the phone itself or through the phone’s user interface (GUI).

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(For step-by-step instructions, see How do I get a static IP address for my Polycom phone using the rich web interface?)

Get your phone password.
Specify the real static IP address to assign to the phone, as well as the subnet and default gateway.

Make sure your phone is turned on and therefore connected to the network.
In a web browser on a computer connected to the same network as the phone, enter the phone’s IP address.
Sign in anywhere as an administrator and enter your phone password.
Press “Settings” > “Network” > “Ethernet”.
Disable DHCP.
Enter the intended focus on a static IP address.
Enter the subnet mask.
Enter IP gateway.
For DNS servers, enter: 8.8.8.8.
For DNS enter: 8 alt, .8.4.4.
Click “Save” in the lower right corner.
Wait for the entire phone to reboot. If it doesn’t restart, check the information, just turn your phone off and on manually (unplug it from the power source, wait at least a minute, then select and turn it back on).< /li>